Terms & Conditions & Privacy Policy

Terms & Conditions/Privacy Policy

Welcome to The Juicing Company Terms and Privacy Policy. These terms explain how we handle orders, deliveries, cancellations, and how we use your personal information.

Terms and Conditions

By placing an order with The Juicing Company or creating an account with us, you are deemed to have read, understood, and agreed to these Terms and Conditions.

Delivery

  • You must provide a delivery address where you, or someone you authorise, will be available to accept delivery. We do not accept liability for damage to products once delivered.
  • If we are unable to deliver, or deliver late due to reasons outside our control (including courier delays), we cannot accept liability for any inconvenience or loss caused.
  • Any changes to delivery addresses must be notified within our order deadlines. We are not obligated to accommodate late changes.
  • Deliveries are made via a trusted third-party courier. While we do our best to provide accurate delivery windows, all delivery times are indicative only.

Order Acceptance & Cancellations

All juices are freshly made to order. Due to the perishable nature of our products, orders are not cancellable or refundable once placed. Under the Consumer Contracts Regulations 2013, goods which deteriorate or expire rapidly (including fresh juices) are exempt from cancellation rights.

On Delivery

  • Inspect your package immediately upon receipt. Any issues must be reported via email within 3 hours of delivery.
  • In the case of non-delivery, you must inform us by email before close of business on the scheduled delivery day. After this point, the order will be deemed delivered and accepted.

Storage & Shelf Life

Our juices are sent in temperature-controlled packaging. Refrigerate immediately upon delivery and consume within 3 days. We cannot replace products spoiled due to incorrect storage.

Health & Safety

  • Our juices are made in a kitchen that handles nuts and other allergens. We cannot be held liable for allergic reactions.
  • Consult a healthcare professional before beginning a cleanse or if you have health concerns. Information on our website is general guidance only and is not a substitute for medical advice.
  • Our juices are not intended to treat, cure, or prevent any disease. The Juicing Company is not liable for any illness or adverse reaction.

Ingredients & Substitutions

If an ingredient is unavailable, we will source the closest alternative to maintain quality and freshness.

Eligibility

By ordering from The Juicing Company, you confirm you are at least 18 years old and legally capable of entering into a binding contract.

Consumer Contracts Regulations 2013

Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or purchase from www.thejuicingcompany.co.uk (the “Site”).

Information Collected

To fulfil your order, you must provide information such as your name, email address, postal address, payment details, and order information. Additional details may be collected if you contact us directly.

Use of Information

  • To provide and fulfil our services (orders, disputes, customer support).
  • When you consent (e.g. signing up for marketing emails).
  • To comply with legal obligations (e.g. tax records).
  • For legitimate business interests, provided they are not overridden by your rights.

Information Sharing

  • Service providers: trusted third parties (e.g. couriers) who perform essential functions.
  • Business transfers: if we sell or merge the business, information may be disclosed as part of that transaction.
  • Legal compliance: if required to respond to lawful requests or protect rights, property, and safety of our customers.

Data Retention

We retain your personal information only as long as necessary to provide our services and as required for legal and regulatory compliance. We may also retain data to resolve disputes and enforce agreements.

Transfers Outside the UK/EU

Your data may be stored or processed through third-party hosting services outside the UK/EU. Where this occurs, we ensure appropriate safeguards are in place.

Your Rights

  • Access a copy of the personal information we hold about you.
  • Request correction, restriction, or deletion of your data (unless legally required to retain it).
  • Object to certain processing, including marketing communications.
  • Lodge a complaint with your local data protection authority if you believe your rights are infringed.

Contact

For questions about these Terms & Conditions or our Privacy Policy, please contact:
Vanessa
vanessa@thejuicingcompany.co.uk